FAQ

DOC NYC’s 2022 edition will take place in person from November 9 -17 and online from November 9 – 27.

For an archive on films that screened in previous festival editions, click here.

DOC NYC PRO’s 2022 in-person edition will take place from November 10-17, 2022 at Cinépolis Chelsea. Previously recorded PRO events and classes from 2020-2022 are now available to a global audience. An overview of current and past events is available here.

If you require further assistance, our customer service staff would be happy to help. Please contact them at ticketing@docnyc.net. Customer Service hours are Monday-Friday, 10am-6pm ET.

For information about accessibility options, please find our Accessibility information page here.

All guests & staff will be required to comply with our Health & Safety protocols while attending DOC NYC events. For the latest information, please review our policies here.

Accessibility Alert for Cinepolis Chelsea Theaters 4 and 6: 

On November 7, DOC NYC was notified that due to a mechanical failure, there is no elevator or escalator access to the upper floors of Cinepolis Chelsea. The only way to access the DOC NYC screenings in Theaters 4 and 6 on the second floor is to climb 37 steps from the ground floor.  DOC NYC apologizes for any inconvenience this may cause.

If you do not wish to use your ticket for one of the screenings in Theaters 4 or 6, please notify DOC NYC prior to the start of the show, and a refund will be offered to you. Additionally, if your film is available on the DOC NYC online screening platform, we will be happy to offer you a discounted ticket for an online viewing of the film. Films available on the DOC NYC online screening platform can be streamed on your home computer, television or other internet-enabled portable device.

DOC NYC recognizes that this accessibility challenge may be problematic for some of its guests. When DOC NYC was notified of the mechanical problem shortly before the festival started, immediate efforts were made to rearrange the entire program of nearly 200 screenings and events that had been scheduled for the upper floors of Cinepolis Chelsea.  DOC NYC has maximized accessibility to the festival by using all of the available auditoriums on the lower floors, and as many screenings as possible have been moved to the fully accessible Theaters 1, 2 and 3 located on the ground floor.


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DOC NYC PRO



FILM TICKETS, TICKET PACKS AND PASSES (2022)



FILM STREAMING



RECOMMENDED DEVICE COMPATIBILITY (ONLINE FILMS)